Privacy Policy

Under legal review. This page explains how Vital Mena handles the personal details you give us, and the wording is being checked by the clinic's legal adviser.

What we collect

The appointment form asks for your name, your mobile number and what your appointment is about. If you phone, message or email the clinic instead, we receive the contact details you use and whatever you choose to tell us. If you send a report, a scan or a test result, it may hold details about your health.

How we use your details

We use your details to reply to you, to arrange your appointment and to keep a record of your care, and the form goes to the clinic's own enquiry system on this website. You can withdraw your consent to be contacted at any time by telling the clinic.

Health information

What you tell us about your symptoms, tests and treatment is health data. We keep it private, and share it outside the clinic only when you ask us to or when the law requires it.

Appointments for a child

When you ask for an appointment for a child, we receive their details from you as their parent or guardian.

The website

This site uses Google Analytics to show which pages are read. It does not show who you are, and the details you type into the appointment form are not sent to it.

Your rights

Under Federal Decree-Law No. 45 of 2021, and Federal Law No. 2 of 2019 for health data, you can ask to see the details we hold about you, ask for them to be corrected or deleted, and ask us to stop using them.

Keeping your details

We keep your details while we need them for your care, and after that only as long as the clinic must keep clinical records. The legal name of the operating entity, and the services we use to store records, will be added when the legal review is done.

Questions and emergencies

If you have a question about this page, or you want to see or correct the details we hold about you, contact the clinic. This page is about your details, not about your symptoms: in a breathing emergency, call 998 or go to the nearest emergency department.